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Terms and conditions

Terms and Conditions

By placing an order on Superlabels DE web site, you will be deemed to have read, understood and agreed to the following Terms & Conditions.

Superlabels DE is an online web shop only, that sells clothing, supplies and unique giftware, bringing style and quality to you.

Making a Payment: We accept the following credit & debit cards on Superlabels DE web site, through our secure payment server.

Visa, Mastercard, Visa Delta, Visa Electron, Solo, Maestro UK, JCB.

Payment can only be accepted in Euros.

All credit & debit cards are subject to validation checks and authorisation by the card issuer when you place an order. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

All goods remain the property of
Superlabels DE until full payment has been received.

In the event an item is temporarily out of stock we will notify you by email of any delay and dispatch the item as soon as it is in stock.

We are happy to add delivery instructions to the front of a parcel. However,
Superlabels DE cannot be held responsible for any loss or damage to the unattended parcel.

VAT (value added Tax): All prices include VAT where applicable.

Security: If you select the Pay by credit or debit card online button you will be linked to our 128 bit secure server, where you will be asked to enter your credit/debit card details. The transactions are processed through there, and are 100% safe.


We treat all your personal information as confidential, although we reserve the right to disclose this information in the limited circumstances listed below:

We only collect relevant data to enable us to process your order and monitor behaviour patterns in our web shop. This can include the use of a “cookie” which is a small amount of data that is sent to your browser and stored on your computer. If you wish to block cookies you need to re-configure your browser.

If the police or any other regulatory or government authority requests your personal information or user information for investigation into suspected illegal activities, we are entitled to do so.

We never sell personal information to other companies.

You agree fully to indemnify, defend and hold Superlabels DE, our officers, employees, agents and suppliers, harmless immediately on demand, from and against all claims out of breach of conditions by you or any other liabilities arising out of your use of this web site, or the use by other person accessing the web site using your shopping account and/or your personal information.

Superlabels DE's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Superlabels DE to the customer, together with any postage & packaging costs incurred. Superlabels DE shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.

Superlabels DE can not be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including account details or details you provide us when accessing or ordering from Superlabels DE web site, unless this can be proven in law to be due to our negligence.

Superlabels DE will not be liable to you or in breach of contract for delay or failure to perform due to a cause beyond our reasonable control.

Superlabels DE will not be liable for any damage or injury arising out of any of products purchased from Superlabels web site. Operating & safety instructions are supplied where necessary by our suppliers. Superlabels DE can not be held liable for the misuse of any of the product we sell.

Returned or Exchanged Items:
You can return or exchange your order within 14 days from receipt of order. The item must be returned unused and in its original packaging to receive a refund/exchange. Return delivery costs are non-refundable.

Please notify us via the contact form to obtain a return or exchange number before returning any goods.

A returned or exchanged item is the customer's responsibility until received by
Superlabels DE. We therefore advise you use an insured delivery method to return an item to Superlabels DE, as we are not accountable for parcels being returned that are lost or damaged in transit.

Exceptions to returnes or exchanges:
The supply of goods made to the consumer's specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

Damaged Goods:
In the unlikely event you receive a damaged item, please contact us within 2 days of receipt of order via the contact form. We can then arrange for a refund or replacement (if in stock) after the damaged item has been returned to us. In these circumstances Superlabels DE will reimburse the customer for the reasonable delivery cost of the returned damaged item.

Shortage in Order:
In the unlikely event you do not receive your full order, please contact us within 2 days of receipt of order via the contact form.

Product Images & Descriptions:
Every care is taken to ensure descriptions and specifications of the products shown on our web site are correct. All dimensions are approximate and slight colour variations may occur due to the nature of photo reproduction onto the web site or a product being handmade.

Superlabels DE assumes no responsibility for the content of any web sites which Superlabels DE web site has links to.

Web Updates: Superlabels DE web site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to dispatch of such goods.

Copyright: All materials contained on Superlabels DE web site (unless otherwise stated) remain the sole property of Superlabels DE and can not be reproduced without prior permission.

Statutory Rights: These Terms & Conditions do not affect your statutory rights.


Aktualisiert (Montag, den 03. Mai 2010 um 14:42 Uhr)